Technical FAQs
We appreciate that buying a new piece of software is a daunting task. We have endeavoured here to cover a number of general and technical frequently asked questions.
Why is the Internet-based database better for my organisation?
The Internet allows for you and your staff to enter your organisation’s personal database from any Internet connection in the world, using a secure password, without requiring any new hardware, software or expensive technical staff.
Will my data remain confidential and protected?
All Apricot data travels safely through SSL encryption. SSL provides secure communication over the internet and is used by organisations like banking institutions.
Why is a Firefox Browser necessary?
Apricot requires Mozilla Firefox 3 or 3.5. This is because Apricot makes use of special web technologies that are not necessarily supported by other browsers. Firefox, which is a free download from http://www.mozilla.com ensures Full Functionality within your Apricot Database is Available. Users and Administrators have access to all aspects of the system including; form building, user access assignment and all reporting capabilities. Internet Explorer however can be used to access your Apricot Database but will mean only limited functionality available. Users can create and search for records and will have access to all Help Centre features. Administrator and Customer Care functions will NOT be accessible through the use of Internet Explorer.
What kind of Internet connection does my organisation need to use Community ODM?
Apricot is built to run on any speed broadband connection. Obviously, the better the connection, the faster your Apricot Software will run.
How easy is it to implement Apricot?
Once the contract is signed, an Apricot account manager will be assigned to your organisation and will work closely with your organisation's representative to create a system that supports your unique processes. A personalised implementation Timeline is set up including the completion of form creation, review, training and a ‘Go Live’ date.
Which Apricot Package is right for my organisation?
Apricot database packages fit the data collection and reporting needs of your organisation and are based upon the number of account users. The Standard Apricot Implementation Package provides all the tools and basic services your organisation requires to deploy and utilise your very own Apricot database. Optional Gold Services Packages are also available as add-ons to your Standard Apricot Package.
What Services are included in the Implementation Package?
Database Design and Consultation, Form Development, Personalised Implementation Timeline, Report Build Consultation, Personalised Support, Data Import, One Free Database Clean-Up Prior to Go Live Date.
How many users can access Apricot?
Users can be either staff or volunteers in your organisation. The number of users able to access the Apricot database depends on the package purchased by your organisation. The minimum number of users is 5 but packages are available with any number of user licences. Click here for details on our 5 and 10 user packages.
How Secure is our Data?
Apricot Software is compliant with all HIPAA requirements and Safe Harbour (International Standards) for secure data storage and transfer, disaster recovery, remote storage and back-up system administration and hosting
- 24/7 administration and hosting within the UK.
- One daily information back-up
- Guaranteed 97.5% uptime
- Secure SSL data transfer
- Secure, password defined access to Apricot from anywhere with an Internet connection