Training & Support

Once the contract is signed, an Apricot account manager will be assigned to your organisation and will work closely with your organisation's representative to create a system that supports your unique processes.

CCWorks will advise on mapping your organisation client work flow and how this would be best set up in your Apricot database, taking the organisational and end users needs into account.

With our breadth of commercial and operational experience and technical skills we can quickly grasp your key operational requirements and translate this into pragmatic and understandable strategies.

Initial training and ongoing support is included in your contract with Apricot.

Following the completion of your database setup and prior to ‘Going Live’ your organisation’s representative will receive individualised consultation sessions plus agency group training for Administrators and Users.

Depending on the package purchased you will have access to a minimum of 4 free, web-based, setup training sessions providing assistance in building your unique Apricot database.

Apricot also hosts ongoing, bi-monthly, in-depth web-based administrator  and user special topic trainings

All Apricot users will have access to our world-class Learning Centre with both documented and animated tutorials and a searchable knowledge-base.

Depending on the package purchased you will have a minimum of 5 free Q&A and technical support emails per month.

Additional support

In addition to support offered within your purchase package we offer:

• Additional face to face training sessions if desired
• Additional form and report building
• Additional consultation